The Complete HCP
Engagement
Platform for Life Sciences
Unify every step of your HCP engagement through one intelligent platform that integrates, automates, and streamlines the entire operational lifecycle so your teams work faster, stay compliant, and build stronger HCP relationships.
Organizations Today Face a Significant Challenge
With every increasing complexity and scrutiny around HCP engagement, many organizations still manage HCP engagements through a patchwork of systems, spreadsheets, emails, and manual processes, creating inefficiency, risk, and unnecessary costs.
Operational Inefficiency
Wasted time and resources on manual data entry, chasing approvals, and reconciling information across disconnected systems.
Fragmented Processes
An operational workflow spread across multiple process points leads to inevitable pain.
Compliance Risk
Gaps in documentation, inconsistent processes, and missed regulatory requirements can expose your organization to significant risk.
Limited Visibility
Siloed data makes it difficult to get a complete view of HCP operations across your organization.
Escalating Costs
Managing multiple solutions drives up IT overhead, integration costs, and total cost of ownership.
Cross-border Complexity
Continuously adapting to ever-changing regulations, guidelines, and compliance requirements becomes a never-ending challenge.
Poor HCP Experience
They are your most important customers. Are you giving them the experience they deserve?
The question is not whether you need a better solution. It is how long can you afford to wait?
One Platform. End-to-end coverage. Total Confidence.
Hyperfly is the enterprise HCP engagement platform that transforms how Pharma manages HCP relationships. It integrates every single step of the HCP engagement cycle into a single intuitive workflow that every function can use to get their specific job done.
Purpose-Built
Designed specifically for Pharma-HCP engagement.
End-to-End
Complete lifecycle management in one platform.
Compliance-First
Unparalleled adaptability for regulatory controls.
User-Centric
Consumer-grade design drives adoption. A platform your team actually wants to use.
Capabilities to address every need
From all the tasks required when initiating an HCP engagement, all the way to closure and completion, and everything in between, Hyperfly has all the capabilities you need to address every step of the HCP operations process.
Do the Jobs That Need to Be Done
HCP operations is a dynamic, complex process involving countless moving parts, with accuracy and compliance being non-negotiable. We have broken it all down into modular components so you can build your ideal process. Plan the steps, define the rules, make them flow seamlessly and watch your work transformed.
Initiate
Hyperfly automatically takes you through all necessary steps depending on the type of engagement, ensuring a zero-risk environment with no room for accidental or unintentional deviation.
Approve
Automated approval workflows. Hyperfly initiates approval requests to the right people based on the parameters of the engagement you have defined.
Shortlist
Hyperfly enables you to shortlist potential experts based on contract status, potential conflicts, proximity to CAP limits, and even what they want to do with you.
Regulate
FMV, CAPS, local regulations, and Do Not Engage markers are real-time variables Hyperfly uses to ensure a compliant engagement right from the very start.
Manage
Hyperfly accounts for country, event type, days, meal provisions, and flight times to create a trackable, compliant budget schedule from the very start.
Engage
Hyperfly can automatically invite shortlisted HCPs after all approvals are completed, monitoring their response and automatically initiating next steps as needed.
Contract
Integrate your existing contracting platform or use Hyperfly to manage the entire contracting process in a controlled way with zero deviance or risk.
Complete
Fulfil all service delivery and closure requirements for all stakeholders. Hyperfly alerts you to missing items or gaps in the process to close the engagement.
Authorise
Hyperfly takes you all the way to OK-To-Pay, including automated submission of expenses by HCPs and real-time checks against local regulatory requirements.
Report
A multitude of analytical and reporting capabilities to support every internal function involved in the HCP engagement process.
HCP Selection
Hyperfly presents you with all the operational contractual, and engagement data, insights, and criteria you need to help you make the best possible HCP engagement decisions as quickly and efficiently as possible…
HCP Self-Reported Preferences
What has the HCP said they want to do with you, what can they not do with you? Languages they can present to with their peers, countries they are not willing to travel to?
Utilisation Level
Where does rank this HCP based on the internal issue we all face - we tend to work with the same people over and over again, we should be using others more!
Advocacy Objectives
Do the event objectives match with the advocacy objectives specific to this HCP, specifically around moving the HCP along the advocacy pathway?
HCP Unavailability
Is the HCP likely to be unavailable during the planned engagement, based on information submitted by HCP directly, or knowledge of internal colleagues?
Internal Event Conflict
Is the event too close in timeframe to another of your events where the HCP is already scheduled to participate in?
External Event Conflict
Is the planned event too close in timeframe to a public event (e.g. key congress) which the HCP is likely to attend?
CAPS Limitations
Will participation in this event exceed the time, activity, and/or monetary CAPS in place for this HCP within the relevant reporting cycle?
DNE Flags
Are there any Do Not Engage flags for this HCP? Whether public (e.g. debarment) or private (e.g. internal legal hold)? Are there DNE flags in place only for specific types of events?
DNA History
What is the previous Did Not Accept and Did Not Attend rate of this HCP in response to our invitations and events?
Engagement Plan
Is this HCP part of any engagement plans, either actual or provisional? Do those potential activities create a clash with yours?
Shortlist Status
What is a quant estimate of the probability of HCP acceptance and successful event participation based on all data for this HCP, and hence where in your shortlist should they be?
HCP Insights
An AI-generated summary of the key insights gathered by field medicine and other functions from interactions with this HCP.
Contracting
Does the HCP have a current contract or MSA that will cover participation for the entire duration of the proposed event, and any follow up activities?
Budgeting
Will engaging this HCP be in line with the proposed/submitted budget outline created and approved for this event?
Affiliates
Are there any affiliate-specific notes, advisories, or requirements to be followed e.g. HCP is a top-tier local KOL and a participation request needs country-level approval first.
Global / HQ
Are there any Global/HQ-specific notes, advisories, or requirements to be followed e.g. HCP is a top-tier global KOL and a participation request needs HQ-level approval first.
Consent Status
Are all data privacy/consent variables active and valid? Has the HCP consented where relevant to the non-anonymised ToV reporting of events they participate in?
BYE Notes
Are there any Before You Engage advisories or notes in place, either put in manually or generated automatically based on all past history and interactions?
Imagine if you had all of the above available right at the very point of selecting Experts for your engagement – that's the power of Hyperfly.
HCP Involvement
HCPs are at the heart of everything you do. So we put them at the heart of Hyperfly too, with a user-friendly HCP portal for easy engagement.
All interactions with an HCP related to operational, logistics, legal, financial, and compliance facets can be managed through a single channel.
The portal is not just a one-way route. HCPs can raise questions, redline contract clauses, discuss payment issues, manage your invitations, and much more.
The experience of your most important customer with you becomes seamless, thanks to Hyperfly.
HCP Portal Features
A dedicated self-service portal that puts HCPs at the center of every interaction
Raise Questions
HCPs can ask questions directly through the portal
Redline Contracts
Discuss and negotiate contract clauses seamlessly
Payment Issues
Manage and discuss payment-related matters
Manage Invitations
Accept, decline, or discuss engagement invitations
Compliance
Hyperfly has all the compliance, privacy, permission, and audit controls you may ever need.
Ensuring users proceed through a workflow in a given order
Ensuring compliance with FMV based on HCP Type, country, and event
Keeping HCP engagements within CAPS limits
Allowing for seek exception workflows when things do not go to plan
Adhering to F&B rules in every country and jurisdiction
Adhering to all travel compensation rules
Completing required pre-event documentation for specific event types
Seeking HCP approval from internal and external parties when needed
Monitoring event progress to ensure time-critical compliance actions
Integrating compliance rules data into every step, even early budgeting
Automated in-app calculators to minimize user error
Ensuring changes in regulations automatically feed into Hyperfly workflows
Unparalleled Flexibility
And Configurability
Your HCP process is unique. That is why Hyperfly is eminently configurable and flexible to adapt to your specific needs.
You need to:
Create an entirely new operational workflow for a specific team?
Automatically change all HCP MSAs for all future advisory boards in a specific country?
Ensure all approvals for virtual events now include a new oversight step by the compliance team?
Require certain HCPs to complete feedback on sentiment and learnings as part of the service contract?
With Hyperfly, all of this and more is possible. Our platform adapts to your unique requirements, not the other way around.
Built for the reality of HCP engagement
Four pillars to help you transform how you manage HCP engagements; from workflow automation to compliance, experience, and integration.
End-to-End Workflow Automation
Automate the Entire HCP Engagement Lifecycle
From needs assessment to transparency reporting, Hyperfly automates every step of your engagement process.
End-to-End Workflow Automation
Automate the Entire HCP Engagement Lifecycle
Built-in Compliance & Risk Management
Compliance That is Always On
Built-in Compliance & Risk Management
Compliance That is Always On
Hyperfly embeds compliance and regulatory drivers into every step.
HCP Experience
Give HCPs the Experience They Deserve
Hyperfly's dedicated self-service HCP portal puts them at the center of every interaction.
HCP Experience
Give HCPs the Experience They Deserve
Enterprise Integration & Scalability
Connects to Your Tech Ecosystem
Enterprise Integration & Scalability
Connects to Your Tech Ecosystem
Integrates with Veeva, Salesforce, SAP, Concur, and more.
See Hyperfly in Action
Eliminate disjointed, complex workflows and transform your work through a single, all-encompassing platform that manages every step of your HCP lifecycle.